Refund Policy

At OralClear.store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

For hygiene reasons, the following items are non-returnable:

• Opened or used oral care products (toothbrushes, toothpaste, floss, mouthwash, etc.)
• Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@OralClear.store.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@OralClear.store with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return

To start a return, please email us at support@OralClear.store with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will provide you with return instructions and the return shipping address.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check your bank account, then contact your credit card company or bank. If you still have not received your refund, please contact us at support@OralClear.store.

Contact Us

If you have any questions about our Refund Policy, please contact us at:
📧 support@OralClear.store